Dear Lush,
I love your store, and your amazing products. There are several I can't live without, namely Big Shampoo and Ocean Salt. So, when I recently ran out of my supply of both of them, I stopped by your store to restock.
I'm not sure what kind of sales goals or bonus structure you have going on in the store, but I felt like I was at a used car lot. The salesperson was relentless, from cutting a $14 piece of conditioner bar for me when I asked for a tiny sliver to try out, to pressuring me to buy a gift set (can I add one of these to your purchase?). The experience was very uncomfortable and I'm not eager to visit your store again.
Is it worth it?
Aug 13, 2008
An Open Letter to Lush
Posted at
7:36 AM
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